Lufthansa Technik Partners with Microsoft for AI-Driven Maintenance

Lufthansa Technik collaborates with Microsoft in the field of
artificial intelligence

- MRO company to harness the power of AI to solve highly complex
challenges
- Use cases designed to optimize entire aircraft maintenance
processes

Lufthansa Technik, a leading provider of aircraft maintenance,
repair, and overhaul (MRO) services, is teaming up with Microsoft to
drive forward the use of artificial intelligence (AI). Designed to
optimize entire maintenance processes, the approach will
significantly improve efficiency or even lead to completely new
offers.

"We are excited about our collaboration with Microsoft," said Dr.
William Willms, Chief Financial Officer of Lufthansa Technik and
responsible for the IT department of the company. "This partnership
will allow us to harness the power of AI to solve highly complex
challenges, improve our operations, and deliver exceptional value to
our customers." The initiative includes over 50 context-sensitive AI
use cases based on Microsoft Azure AI Services and the Microsoft
Azure cloud.

One of the most impactful use cases is the optimization of layover
planning, which promises to significantly save costs by reducing
ground time by five to ten percent. Florian Deter, Managing Director
at Microsoft Germany, said, "AI is the pivotal technology of our
time. It not only enables incredible breakthroughs that could hardly
have been imagined before. In its development, security and data
protection have the highest priority for us and for Lufthansa
Technik."

By utilizing large language models (LLMs) provided via Azure AI
Services and a memory-enabled cognitive architecture, Lufthansa
Technik aims to distill knowledge from vast amounts of data,
including unstructured data such as work instructions. Much of the
information is also hidden in sources such as code, folder
structures, images, or charts. To answer complex questions
effectively, this knowledge must be made accessible and linked to
other data. It will be used to solve tasks autonomously, optimizing
procedures and disruptively transforming the industry. The
collaboration with Microsoft is part of "Digitize the Core", a
comprehensive initiative by Lufthansa Technik to drive forward the
digitization of the company's core operational processes.

About Lufthansa Technik

The Lufthansa Technik Group is one of the leading providers of
technical aircraft services in the world. Certified internationally
as maintenance, production and design organization, the company
employs more than 24,000 people in dozens of locations around the
globe. Lufthansa Technik offers the full range of services for
commercial, VIP and special mission aircraft. The portfolio includes
maintenance, repair, overhaul and modification of airframes, engines,
components and landing gears, as well as the manufacture of
innovative cabin products and digital fleet support.

Image copyright: Lufthansa Technik

Pressekontakt:
Dirk Steinbach
Head of Corporate Communications
Mobile +49 151 58921074
dirk.steinbach@lht.dlh.de

Lufthansa Technik AG
Corporate Communications
Weg beim Jaeger 193
22335 Hamburg, Germany

Phone +49-40-5070-3667
Fax +49-40-5070-8534
press.pr@lht.dlh.de
lufthansa-technik.com





******
Registration:
Amtsgericht Hamburg HRB 56865

Chairwoman of the Supervisory Board:
Grazia Vittadini

Executive Board:
Soeren Stark (Chairman)
Harald Gloy
Dr. William Willms

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Press Release

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lufthansa -technik.com /media 13 December 2024
Hamburg
Page 1 of 1
Lufthansa Technik AG
Corporate Communications
Weg beim Jaeger 193
22335 Hamburg, Germany
Phone +49 -40-5070 -88555
Fax +49 -40-5070 -8534
press.pr@lht.dlh.de
lufthansa -technik.com Corporate headquarters :
Lufthansa Technik AG, Hamburg
Registration:
Amtsgericht Hamburg HRB 56865
Chairwoman of the Supervisory
Board :
Grazia Vittadini
Executive Board:
Sören Stark (Chairman)
Harald Gloy
Dr. William Willms
Lufthansa Technik collaborates with Microsoft in the field of artificial intelligence
▪ MRO company to harness the power of AI to solve highly complex challenges
▪ Use cases designed to optimize entire aircraft maintenance processes

Lufthansa Technik, a leading provider of aircraft maintenance, repair, and overhaul (MRO) services, is
teaming up with Microsoft to drive forward the use of artificial intelligence (AI) . Designed to optimize
entire maintenance processes, the approach will significantly improve efficiency or even lead to
completely new offers .
“We are excited about our collaboration with Microsoft,” said Dr. William Willms, Chief Financial Officer of
Lufthansa Technik and responsible for the IT depar tment of the company. “This partnership will allow us to
harness the power of AI to solve highly complex challenges , improve our operations, and deliver exceptional
value to our customers.” The initiative includes over 50 context -sensitive AI use cases based on Microsoft
Azure AI Services and the Microsoft Azure cloud.
One of the most impactful use cases is the optimization of layover planning, which promises to significant ly
save costs by reducing ground time by five to ten percent . Florian Deter, Managing Director at Microsoft
Germany, said , “AI is the pivotal technology of our time. It not only enables incredible breakthroughs that
could hardly have been imagined before. In its development, security and data protection have the highest
priority for us and for Lufthansa Technik .”
By utilizing large language models (LLMs) provided via Azure AI Services and a memory -enabled cognitive
architecture, Lufthansa Technik aims to distill knowledge from vast amounts of data, including unstructured
data such as work instructions. Much of the information is also hidden in sources such as code, folder
structures, images, or charts. To answer complex questions effectively, this knowledge must be made
accessible and linked to other dat a. It will be used to solve tasks autonomously, optimizing proc edures and
disruptively transforming the industry. The collaboration with Microsoft is part of “Digitize the Core ”, a
comprehensive initiative by Lufthansa Technik to drive forward the digitization of the company’s core
operational processes .
About Lufthansa Technik
The Lufthansa Technik Group is one of the leading providers of technical aircraft services in the world.
Certified internationally as maintenance, production and design organization, the company employs more
than 2 4,000 people in dozens of locations around the globe. Lufthansa Technik offers the full range of
services for commercial, VIP and special mission aircraft. The portfolio includes maintenance, repair,
overhaul and modification of airframes, engines, componen ts and landing gears, as well as the manufacture
of innovative cabin products and digital fleet support.
Press contact:
Dirk Steinbach
Head of Corporate Communications
Mobile: +49 151 58921074
Email : dirk.steinbach@lht.dlh.de